What is Request?
Request is a first-of-its-kind customer engagement solution that incorporates live video. Request arms customer with the tools to create a no-download video of their screen and narrate their request in their own words. With no post-production work, customers can send their video off to a company representative for resolution. With the optional addition of Replay, agents can respond to a Request with an interactive and instruction video.
Let Them Show You
Allow your customers to seamlessly record their screen. While outlining and annotating, they can describe their request using their own voice.
Skip the Queue
Enterprise-grade support allows customers to avoid waiting in long queues. No one believes their call is that important to you.
Straight to Support
Videos are sent to your support or sales team. Request integrates with CRM & support platforms routing tickets according to your needs.
A Revolutionary Way to Interact With Your Customers
Request by Recursive Labs, will propel customer experience to a new level.
Set the New Customer Experience Standard
Reduce customer frustration and gain leverage over competitors by setting the expectation that they should never be placed on hold.
Capture Requests Where They Happen, As They Happen
Elevate the customer experience by letting customers capture their request on the device they are using at the exact moment they need the answer.
Stop Putting Your Customers on Hold
Request by Recursive Labs provides your customers with an option to skip the queue.
Give Your Customers Their Time Back
When customers skip the hold queue by submitting video tickets, they can adequately explain and show their request without sacrificing their time.
Handle Requests Faster
Customers show their screen and narrate their problem, leaving agents to quickly address their questions or concerns without parsing text or putting customers on hold.
See What They See
Request by Recursive Labs allows your customers to submit video tickets describing their request.
No-Download Video Capabilities
Using the most secure engagement platform in the market, customers capture their request and submit it to a support agent or salesperson without downloading anything.
Make Requesting Support Easy
Using the security, data redaction, annotation, document view, and no-download voice capabilities of the visual engagement platform, anyone can record their request by talking and clicking as they surf.
Improve Existing Business Tools
Request by Recursive Labs works with your existing business tools to provide a well-rounded customer experience.
Improve Your Support Widget
Replace your support widget with one that includes your existing support options as well as the opportunity to capture a video request.
Integrate Your Solutions
Our open API, existing partnerships, and built-in integrations for the leading CRM and support tools in the industry enhance your sales, ticketing systems, and support processes.
Arm Your Agents With The Best Tools
Request by Recursive Labs can allow your agents to respond to customer requests with a video explanation.
OPTIONAL Agent Video Response
Using Replay, agents can create interactive video tutorials to walk your customers through complex tasks by showing them the steps necessary rather than simply telling them or typing a series of actions.
"Click and Surf" Simplicity
Videos are easy to create and integrate directly into your CRM and support tools. Your agents can easily create video responses without a significant change in the workflow.
Getting started is quick and easy
No additional ports opened inside your firewall
All of our traffic travels across the standard HTTPS Port 443.
No special connection methods required
We simply utilize standard HTTP and Websockets protocols.
Bandwidth friendly rendering
Our patented technology is bandwidth friendly, rendering only when it senses something in your web page has actually changed. When it does render, the content is highly optimized.
No preinstalled software when operating in the browser
Our solution functions inside of virtual desktops and VDI environments. When operating inside of the browser, we do not employ any type of preinstalled software.
Compatible with all modern browsers
The Recursive Labs Visual Engagement Platform is compatible with all of the modern browsers including the self-updating versions of Chrome, Safari, Firefox, Opera, Edge and Internet Explorer 11+.
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