From Contact Centers to Customer Self-Service the Recursive Labs Visual Engagement Platform is not only the most Secure but the most Versatile platform on the market. Multiple solutions, use-cases, devices and customer demographic groups can all be supported all within the tools you use everyday.
Supercharge your contact center operations with enhanced assisted selling and multi-device visual support with Realtime. Or make your chat interactions more effective with Replay interactive application video.
Make your AI driven Bots more articulate with access to Replay interactive application videos or even be the first line of defense for Realtime cobrowse sessions and seamlessly hand-off to live agents if needed.
Internet of Things (IoT)
With the rapid growth of Internet connected devices, remote support has become more and more complicated. Enable live (and recorded) remote support on any IoT device; web, iOS, Android, and many more.
Give your Field Service technicians the extra support they need with remote device / application cobrowse or camera-share and annotation to make sure they solve customer service calls the first time.
Many customers would prefer to solve their own problems without contacting an agent, give your customers the best chance for a no-contact resolution with a library of Replay interactive application videos.
Customer-facing agents are the best source of information regarding current customer issues and how to solve them. Empower your front-line employees with Replay so they can capture (and share) these valuable insights with one-click simplicity.