Our thoughts on changing sharing for the better.
Is there anyone among us who has not suffered at least a few moments in Call Center Purgatory? Probably not.
Who among us has not had a bad experience trying to straighten out a billing error, fill out a complex form or complete a transaction via interaction with an organization’s customer Call Center?
Whereas many of us – both customers and, in fairness, service providers themselves – view the state of today’s Call Center as a source of frustration, the founders of a St. Louis startup company view Call Centers as the source of a business opportunity, and a way to make the customer experience a whole lot better…